Capitalizing Artificial Intelligence in Information Management
eBdesk Concerto Intelligence is a software with capabilities in providing comprehensive 360 degrees issue analysis raised by the mainstream online media, social media and other sources of internet news/article as well as information from legacy system.
Using text mining and ontology approach, users will be able to see, monitor and analyze issues and public opinions through topic trending generations, issue clustering, sentiment analysis (negative, positive or neutral), people relationship, opinion timeline and many more.
Text mining is an approach to deliver a comprehensive information summary and analysis from un-structured sources. It is able to combine information from the traditional sources such as documents, reports, database and also information from external media (open source). Ontology is an approach in generating information of relationship among objects detected from issue analysis. It delivers comprehensive information on how an object triggers another object or how one object relates with issues.
Below are the area of solutions that the software delivers:
1. Media Intelligence
2. Social Media Analysis
3. Social Customer Relationship Management
4. Semantic Based Content Management
Unique Selling Point